At Texoma Mercantile, we understand that each item in our marketplace represents the unique craftsmanship and dedication of our local vendors. We're committed to ensuring your satisfaction while respecting the artisanal nature of so many of our products.
return eligibility
Due to the handcrafted and often customized nature of so many of our products, return eligibility varies by vendor and item type. Some items, particularly personalized or perishable goods, may not be eligible for return.
process
Contact us within 7 days of receiving your item
Describe any issues with your order
Await our response with specific return instructions (if applicable)
A few things to keep in mind
Each vendor's items have different handling and processing times
Return shipping costs may be the responsibility of the customer
Items must be returned in original condition with all packaging
Store credit may be offered in lieu of refunds in certain situations
We value your satisfaction and will work with our vendors to make things right. For any questions or concerns, please reach out to us:
Final return decisions will be made on a case-by-case basis, considering the unique nature of each vendor's products and circumstances.
Need Help? We're here!
Our team works closely with our local vendors to ensure your satisfaction, and we're committed to finding the right solution for every situation, whether it's a return, exchange, or store credit.
